ProTech scores 79/100 — Grade B. Revenue is trending up 8.4% MoM and gross margin is holding at 49%, just 1pp below the 50% industry target for full-service shops. Net margin at 11.8% is below the 15% floor, but the gap is recoverable: declined job conversion, bay scheduling, and parts repricing together are worth more than 3 margin points without adding a single new customer.
11 estimates declined this week = $3,100 missed. Annualized: $161K in diagnosed work leaving with the car. Shops using digital vehicle inspection (DVI) authorize at 2.4x — visual evidence vs. verbal pitch.
71% bay efficiency vs. 85% target. Bay 4 idle 40% of peak Mon–Wed. Reassigning it to scheduled maintenance queue (oil changes + inspections) closes the gap without adding staff.
42% vs. 48% target — a $57K/yr gap. Concentrated in brake rotors and domestic truck OEM parts. Consolidating to a preferred supplier on your top 10 SKUs closes 70% of the gap.
Weighted avg of last 6 months with 5.8% projected MoM with 5.8% projected MoM. Confidence: medium — seasonal variation accounts for some variance.
11 declined estimates this week — $3,100 in recommended work left on the table. Avg declined ticket: $282.
Bay 4 idle 40% of peak hours Mon–Wed. Scheduling gap costing ~$2,400/week in unbilled bay time.
Parts margin at 42% vs. 48% industry target. Markup on brake parts 12% below peer shops in Charlotte metro.
Operational alerts from Thalen Vision. Financial threshold alerts appear here when QB thresholds are breached.